Worst customer service

After ordering my items I get to the store Saying my pick up was ready. I had to wait in the car for 20 minutes before I just went in only to find my item was out of stock! And then later I found out I had been charged already for that item! It was around $36 bucks so needless to say I was pretty upset and figured CS would help me! But nope, emailed them 3 times now each time to have them ask for my info and then never email me back again! Worst experience

Nesta Bear about Curbside - shop for pickup